KnowledgeSmart Frequently Asked Questions


What are the KS tools used for?

The KS tools are primarily used for identifying software skills gaps and training needs for in-house users, or for filtering the skills of new recruits as part of the interview process.

Is this a kind of formal certification?

Not really. The KS tools are not marketed as a formal exam or vendor certification process. The main deliverable of the KS system is training needs data and skills gap analysis for businesses.

How does it all work?

KS presents an interactive skills assessment for a wide range of technical software applications. It is a web based, practical test of knowledge and ability, so users will need access to a copy of the software, for which they are being assessed. They are presented with a series of task based and knowledge based questions, entering answers into the KS browser screen. At the end, a summary report with detailed feedback and coaching notes can be displayed to the user.  System administrators can access detailed reports, highlighting results, benchmark statistics and training recommendations.

Do I need to download and maintain yet another software application?

No. The KS tools are cloud based. Your subscription ensures you will always have access to the latest features and system updates.

Do I need to take a formal subscription to use the KS service?

No, you can use the KS tools on a pay-as-you-go basis.

How long does a KS subscription last for?

KS subscriptions run for a rolling 12-month period.

Does KS provide training content?

No. KS creates skills assessments which identify skills gaps, which, in turn, help to formulate a more tailored, relevant training curriculum. But we don’t write training content. Or do hairdressing.

Does KS plug into any training content?

Yes. KS results can map to training content in a variety of forms, including recognised E-Learning platforms and training providers.

Can I buy a KS license from any third parties?

Yes, KS has a network of carefully chosen partners, in a number of territories around the world. Please contact us for further details.

Who writes the test questions?

We work with a global network of world class authors. They are subject matter experts, often published and working as consultants to industry, so they understand the practical application of the tools, as well as the menus and mouse-clicks. Popular KS authors include: CASE Inc, Chris Senior, Darryl McClelland, Eric Chappell, Envision CAD, Evolve, John Evans, Josh Modglin, Joel Harris, Paul Aubin, Paul Woddy, Revit Factory, Robert Manna, Scott Moyse, Scott Onstott, Tony Tedder, Thomas Weir, White Frog.

Can I write my own test questions or survey questions?

Yes, you have authoring tools for creating new questions from scratch and editing existing questions which appear in the KS library.

Can I mix & match questions from different test or survey modules?

Yes, KS administrators have full editorial control over all KS material, sorting and moving existing questions between modules and tests or surveys.

Can I set a time limit on a KS test?

Yes. Import your KS test into the drafts area of your admin dashboard and you can make a number of custom changes.

Can I export results?

Yes.  Go to the Results > Data page of your dashboard and look for the 'Export results to csv' tool.  You have a number of export options to choose from.

Does KS write tests in any other languages, besides English?

Not at the moment. That being said, KS customers have full editorial control, so many customers write their own questions in a variety of languages.

How do I re-set or change my KS password?

All users can re-set their KS password at any time, by clicking the 'Reset password' link on the KS login page, or by updating the 'My Details' section of your personal KS page.

My invite mails are not getting through to users every time.  Why not?

Sometimes KS invite mails are blocked by spam prevention software.  If the KS mails are not in junk mail, then your corporate security might not be allowing the mails through.  This happens from time to time.  A combination of the following steps usually resolves the issue:‘White flag’ the domain‘White flag’ the domain‘White flag’ mails from should allow the mails to work OK.  However, if they are still getting blocked, there is one more thing to try.  Our hosting company sometimes uses a relay server in Germany, called‘White flag’ the domain should sort everything out, from a corporate mails point of view.

If a user logs out of a test session, will all answers be saved?

Yes.  All answers will be saved if users resume a test session, at a later date.

If a user logs out of a test session, does the clock stop?

Yes.  The clock stops recording elapsed time when users log out of a test session and starts again when you log back in.

How can I compare our results to the overall average KS benchmark stats?

Go to the Results > Global Comparisons page of your dashboard and select the test title(s) you want to compare your results data against. KS global benchmarks comprise anonymous, aggregated data, for our most popular assessments.