KnowledgeSmart Support

FAQ 1

• KnowledgeSmart Frequently Asked Questions

2020 New Features 3

• Get Re-acquainted With The KnowledgeSmart Tools
• New 2020 KnowledgeSmart Overview Video
• KnowledgeSmart 2020-2021 Development Roadmap

Pre-2020 Development Highlights 5

• Video: KnowledgeSmart 2018 New Features - New Assessment Report Interface
• Video: KnowledgeSmart New Features - Defining Recipients of System Emails
• Capture User Datafields using Drop-down Lists
• New Activity Summary Email
• KnowledgeSmart 2019 Development Highlights

Helpful Administrator Resources 2

• KnowledgeSmart Implementation Checklist
• KnowledgeSmart Activity Summary Email

Quick Tour and Logging In 5

• Video: Logging into the Admin Dashboard (New Interface)
• KnowledgeSmart Administrator Support - Logging in and Switching Accounts
• Video: Getting Started with KnowledgeSmart
• A Quick Tour of the new KnowledgeSmart Interface
• New KnowledgeSmart Interface 2020

Password Guidance 2

• Video: KnowledgeSmart Passwords - Administrator
• KnowledgeSmart Passwords - User

Interface and Settings 6

• Video: KnowledgeSmart Interface Settings
• KnowledgeSmart Assessment Feedback Options
• Admin Dashboard - Define System Email Settings
• Admin Dashboard - Customise Invite Wording
• Video: Add Corporate Branding to the platform

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Understanding Linked Accounts 3

• Enhancements to Moving Data Between Linked Accounts
• Moving Content Between Linked Accounts
• Adding new KnowledgeSmart Accounts

Managing Your Administrators 2

• Admin Dashboard - Managing Your Administrators
• KnowledgeSmart Guide for Administrators

Your User Data 1

• Admin Support - Building Your User List

Understanding Your Assessment Library 6

• Understanding KnowledgeSmart Published Content
• Autodesk BIM360 2021 Assessment Structure Enhancement
• How does KnowledgeSmart Question Scoring Work?
• Use KnowledgeSmart category tags to help you review content
• Discover the KnowledgeSmart Links to Learning Feature

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Editing KnowledgeSmart Assessments 7

• Video: Your KnowledgeSmart Off-The-Shelf Assessment Library
• Video: 4-Steps To Editing a KnowledgeSmart Assessment
• Answer Precision on Free Text KnowledgeSmart Questions
• Video: 3 Steps to Editing a KnowledgeSmart Module
• Video: 6-Steps to Editing a KnowledgeSmart Question

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Creating custom assessment content 3

• Video: KnowledgeSmart Assessment Authoring - Tips and Tricks
• KnowledgeSmart Question Types
• Tips and Tricks Guide for creating custom assessment content

Inviting Users 6

• KnowledgeSmart New Self-Invite Tool
• Video: Inviting Users to Take an Assessment
• Video: Invite History
• Video: Self-Inviting to a KnowledgeSmart Test
• Setting up an assessment from a browser

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User Engagement 6

• The KnowledgeSmart User Profile Area
• Knowledgesmart User Profile Settings
• Explaining Skills Assessments (Updated 2020)
• Discover the KnowledgeSmart User Journey
• Streamline and Save Time with Hybrid Assessments

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Interviewees 2

• User Profile Data for Interviewees
• Process for Testing Interviewees

Viewing and Exporting Your Data 2

• Viewing KnowledgeSmart Results Data
• KnowledgeSmart Consolidated Data Exports

In Platform Charting Options 1

• KnowledgeSmart Performance Analysis Charts

The KnowledgeSmart Data Query Tool 1

• Discover the KnowledgeSmart Data Query Builder

Grouping Results 3

• Video: Searching and Grouping Your KnowledgeSmart User Data
• Video: How to View, Search and Group your KnowledgeSmart Results
• Video: Save time with KnowledgeSmart Dynamic Groups

PowerBI Report for Skills Assessments Video Series 7

• KnowledgeSmart Assessment Report Walkthrough - Introduction
• KnowledgeSmart Assessment Report Walkthrough - Filter Pages
• KnowledgeSmart Assessment Report Walkthrough - Invite History
• KnowledgeSmart Assessment Report Template - Result Analysis
• KnowledgeSmart Assessment Report Walkthrough - Training Tag Analysis

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Pinnacle Series (Eagle Point Software) Integration 1

• Discover the KnowledgeSmart/Pinnacle Series Integration

KnowledgeSmart Survey Tool 7

• Introduction to the KnowledgeSmart Survey Tool
• Understanding KnowledgeSmart Hybrid Assessments
• Inviting Users to complete a KnowledgeSmart Survey
• Creating a KnowledgeSmart General Survey
• Viewing and Analysing Your KnowledgeSmart Survey Responses

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KS General Survey Power BI Report Template 3

• KnowledgeSmart Video Series 1: Intro General Survey Power BI Report
• KnowledgeSmart Video Series 2: General Survey Response Analysis
• KnowledgeSmart Video Series 3 - Background , Teams, Assessment Results

KnowledgeSmart API 2

• Explore the KnowledgeSmart API
• The KnowledgeSmart API Swagger Site

Creating and Editing Skill Audits 3

• Creating and Editing Skill Audits
• Exploring KnowledgeSmart Skill Ratings
• Skill Audit Interface Settings

KnowledgeSmart Skills Audit Interface 1

• KnowledgeSmart Skills Audit User Interface

Inviting Users 1

• Inviting Users To Take A Skills Audit

Manager Profile 5

• KnowledgeSmart Manager Rating - Match All
• Discover the KnowledgeSmart Manager Status
• Exploring KnowledgeSmart Manager Profile Further
• Important KnowledgeSmart Manager Workflows
• KnowledgeSmart Manager Profile - Search Bar

Teams 1

• Manage KnowledgeSmart Team Data

Skill Audit Results 4

• KnowledgeSmart Power BI Report for Skills Platform - Navigation
• KnowledgeSmart Skill Audit Results
• KnowledgeSmart Skills Power BI Report Visualisation Options
• KnowledgeSmart Skill Search - People Finder Tool

Sharing Skill Audit Content 1

• Sharing Skills Audit Content